Change management: an ERP that adapts and transforms you

Captivea LLC, Desi Csorba

Make revolution, not war! Before starting to push everything around in the company, it is imperative to make employees understand the benefits of digital transformation accompanied by the deployment of an ERP. The implementation of such software in the organization requires that the change management process should be well thought out, so that the entire company can move in the same direction.

To face any resistance you may encounter, the choice of ERP and its deployment plan within the company are strategic. Here are some tips on how to manage change calmly and effectively in your organization.

An ERP that structures you, but adapts to your processes and your employees 

History has shown that the most significant revolutions have not been the most radical. As we have seen, ERP plays a major role in the company's digital transformation.

However, the integration of management software must under no circumstances mark a radical break in the organization. Like any newcomer to a team, it is up to the ERP to integrate well into the company's dynamics, before gradually adding value. An ERP service provider will facilitate this integration.

Origami Elephant

So, before implementing an integrated management software package in your organization, it is essential to market the project. You must inform employees that changes to internal processes are to be expected and that they will be involved in their redesign. Information and involvement are the keys to success.

If you do not communicate and lead alone for your ERP project, there is a good chance that you are also alone enough to use it.... The ERP could be perceived as a "Big Brother" who will be able to control everything the employee does, or as a robot who will replace humans and make people lose jobs...

To get off to a good start, the ERP must first fulfil its mission as a data centralizer and exchange facilitator. Employees must keep the image of the ERP as a practical tool to optimize their work, and not as a bad omen bird that will shake up their habits. This is why a smooth integration is essential to involve employees in the dynamics of organizational transformation.

An ERP that smoothly accompanies the radical changes created by digitization

To find the motivational arguments that will raise awareness among your teams, you can use the Valence / Instrumentality / Expectation framework of Victor Vroom (1964). Of course, it will have to be adapted to your context.

For example, the ERP will allow the sales representative to have visibility and traceability of his actions. This will allow him to properly evaluate his chances of success in his projects (Expectation).

Then, with the CRM integrated into the ERP, he will have an effective solution to be constantly updated in his prospecting follow-up, obtain relevant data on the people to contact, and thus maximize his chances of closing sales.

The success of its commercial action will therefore enable it to obtain commissions (Instrumentality). In addition, the functionalities offered by an ERP will give employees more value in their work (Valencia), by automating thankless and time-consuming tasks.


Although digitisation implies in a way delegating part of the company's management to software, the human being must remain at the heart of digital transformation issues. Management and employees are not witnesses to the transformation, but the main actors. By integrating new technologies and new market requirements, businesses are reinventing themselves, to literally transform the company.

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